TM
Tebatso M
1 reviews | Active since Oct 2023
02 Oct 2023, 17:52
Refund
Kindly process my refund and cancel all the debit orders that I wasn't aware of. If it's possible remove me from your System and clear my details.
Policies
Policy No. *** | Active Clientèle Funeral Dignity Plan
Policy No. *** | Active
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
03 Oct 2023, 09:23Dear Tebatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's reply03 Oct 2023, 09:23
Official
Dear Tebatso M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Best regards,
Clientele Life's replyOfficial
03 Oct 2023, 14:34Dear Tebatso M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. Our records indicate that we did receive your cancellation request as telephonically discussed and we have since responded with options for you to consider before proceeding with your request. However, there was no further response from you, and that resulted in your request not being finalized. Furthermore, we confirm that the policy has now been canceled and the refund process was explained accordingly. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Best regards,
Clientele Life's reply03 Oct 2023, 14:34
Official
Dear Tebatso M Thank you for raising your concerns and affording us the opportunity to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. Our records indicate that we did receive your cancellation request as telephonically discussed and we have since responded with options for you to consider before proceeding with your request. However, there was no further response from you, and that resulted in your request not being finalized. Furthermore, we confirm that the policy has now been canceled and the refund process was explained accordingly. We however do understand your frustration and apologise for any inconvenience caused in this regard. We trust you find this in order, however, should you require any further assistance please feel free to contact us directly. Yours sincerely, Judith MboweniService Support SpecialistClientele Life
Best regards,