TN
Thlotse N
1 reviews | Active since Apr 2021
06 Apr 2021, 11:18
Refund due to bad service
I canceled a policy during cooling off period because I wasn’t happy with the service. They sent me an email saying they will respond after 2 days I don’t know how many 2 days have passed since January and I’m still being debited. Please cancel my policy and refund me.
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Replies (2)
Clientele Life's replyOfficial
06 Apr 2021, 13:00Dear Thlotse N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply06 Apr 2021, 13:00
Official
Dear Thlotse N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
30 Apr 2021, 11:17Dear Thlotse N,
As per telephonic discussion we have confirmed that your policy was not cancelled as the call cut.
We have since assisted you accordingly and confirmed a solution moving forward. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini,
Service Support Specialist
Clientele Life
As per telephonic discussion we have confirmed that your policy was not cancelled as the call cut.
We have since assisted you accordingly and confirmed a solution moving forward. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini,
Service Support Specialist
Clientele Life
Clientele Life's reply30 Apr 2021, 11:17
Official
Dear Thlotse N,
As per telephonic discussion we have confirmed that your policy was not cancelled as the call cut.
We have since assisted you accordingly and confirmed a solution moving forward. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini,
Service Support Specialist
Clientele Life
As per telephonic discussion we have confirmed that your policy was not cancelled as the call cut.
We have since assisted you accordingly and confirmed a solution moving forward. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Vusumuzi Dlamini,
Service Support Specialist
Clientele Life