Refund ******

<p>I had a funeral cover with Clientele Life and It happend that in the month of April this year that i did not have funds in my bank account on the debit order date, Cientele life didn't get their premium. Three days latter i foned their customer service and asked them for bank account numbers and a reference number that i shoud use to deposit the money, of which they gave me. The same day i deposited the money using internet banking into Clientele life account using the reference number that they gave me. In May monththis year Clientele life deducded double premiums from my bank account. I foned them and told them that i deposited my premiums late on the previous month. They told me to send a proof of payment of which i send my bank statement immediately with a fax and email. Clientele Life rep**** to my email saying someone wil contact me in two days time. The next day a man by the name of Ernest called me and said he can see the late payment and i wil get my refund the following week by thursday and if i dont get my refund i should call customer center. Yesterday i called customer center i spoke to very rude indian lady who has a listening difficulty and a bad attitude and she told me that i won't get my refund because i didn't pay my premiums of April month. So i asked her to speak to Ernest. When i spoke to Ernest, he refered me back to customer service where i spoke to another lady who could see from my bank statements that i paid my premiums late on the previous month but she still gave me a story about a reference number that i deposited my premiums with. So i could see that i won't get my refund . I asked her to speak to someone else so that i can cancel my funeral cover immediately. Clientele life *****ed R283 as a punishment for not having funds in my bank account. </p>