HL
Hellen L
1 reviews | Active since Jan 2017
05 Mar 2026, 12:11
Refund by Clientele Life transaction ***
I was debited by clientele life, I did not have any policy with them at all. I had a policy with B3 Funeral. I have been calling and promised that someone will call me back. Money is taken from my account and I am expecting them to refund me because I have been debited by B3 who I have a policy with not Clientele. Nothing is been done to date from last month.
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Replies (4)0
Replies (4)
Clientele Life's replyOfficial
05 Mar 2026, 12:40Dear Hellen L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply05 Mar 2026, 12:40
Official
Dear Hellen L,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
05 Mar 2026, 13:12Dear Hellen,
Please kindly confirm the Clientele policy number linked to the review, as we are unable to locate any information with the details provided.
Regards,
Please kindly confirm the Clientele policy number linked to the review, as we are unable to locate any information with the details provided.
Regards,
Clientele Life's reply05 Mar 2026, 13:12
Official
Dear Hellen,
Please kindly confirm the Clientele policy number linked to the review, as we are unable to locate any information with the details provided.
Regards,
Please kindly confirm the Clientele policy number linked to the review, as we are unable to locate any information with the details provided.
Regards,
Clientele Life's replyOfficial
05 Mar 2026, 14:35Good day,
Noted. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Noted. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply05 Mar 2026, 14:35
Official
Good day,
Noted. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Noted. Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
13 Mar 2026, 14:47Dear Hellen L,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced regarding you complaint. We confirm that Simiso Xaba from the Office of the Independent Arbitrator has been in contact with you and has advised you about certain information which is required as part of the investigation and to enable us to resolve your complaint adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced regarding you complaint. We confirm that Simiso Xaba from the Office of the Independent Arbitrator has been in contact with you and has advised you about certain information which is required as part of the investigation and to enable us to resolve your complaint adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Clientele Life's reply13 Mar 2026, 14:47
Official
Dear Hellen L,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced regarding you complaint. We confirm that Simiso Xaba from the Office of the Independent Arbitrator has been in contact with you and has advised you about certain information which is required as part of the investigation and to enable us to resolve your complaint adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to apologise for any delays you might have experienced regarding you complaint. We confirm that Simiso Xaba from the Office of the Independent Arbitrator has been in contact with you and has advised you about certain information which is required as part of the investigation and to enable us to resolve your complaint adequately. Should you require any further assistance in this regard, please feel free to contact us again. Regards, Market Conduct