Refund

If I could chose no star I would. I received a call from one of the agent from Clientele well at the time she posed as an agent from a company that does personal loans. She then said I qualify for a loan of R25000 and R100,000 little did I know that it is an insurance policy. I realized when they sent me the debit cheque to authorize. I do not know for the life of me how they managed to deduct money from my account but they did. I reported this to Clientele and they cancelled the policy but my money is still have not been refunded. I wrote numerous emails to them demanding my money back. I was told it takes 15-30 days for a refund. This was on the 12 January 2024. Today they are still sending me the same generic emails that the refund take from 15-30 days. Nobody has called me to apologies for the ***** this agent did. All i got was an email with a pathetic apology and under the same breath trying to sell me the very same policy I said I don't want. CLIENTELE I WANT MY MONEY. Its my R400 and some odd rands I forgot the exact amount. You are supposed to be reputable , clearly this is not the drama you need under your brand. Somebody better call me and tell me that my money is in the same account you took it from. And secondly I need proof that agent is dealt with accordingly. Thank you. Hoping to hear from you ASAP!!! You can call me at ***