Hellopeter
Share Your Experience
LH
Lerato H

1 reviews | Active since Jul 2020

27 Jul 2020, 20:22

Refund

I cancelled my policy and was told that I was going to get a refund and I'm getting impatient so I need to know what is going on.

0
Replies (3)
Clientele Life
Clientele Life's reply27 Jul 2020, 21:22
Official
Dear Lerato H
We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.

Yours sincerely,

Shanitha Hanuman 

Service Support Supervisor 

Clientele Life
LH
Lerato H's update27 Jul 2020, 22:52
Reviewer Update
Thank you. I will be waiting.
Clientele Life
Clientele Life's reply29 Jul 2020, 17:08
Official
Dear Lerato H We thank you for escalating your concern to us and allowing us the opportunity to address your complaint  As per our discussion, the necessary feedback has been provided regarding a refund and we have also confirmed the turnaround time for the funds to reflect in your bank account. 
We trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to contact us directly. Yours sincerely,
 Vusumuzi Dlamini Service Support Specialist Clientele Life