SI
Shawal I
1 reviews | Active since Jan 2025
31 Jan 2025, 11:13
Refund
This app I signed up for in December oh well it gave me the vouchers and I was happy wanting to keep it the have taken R480 in one month from and still no perks I have requested for my money back but the have story's about it'll appear on the first what about the money they have taken and we cannot even cancel the Debbie check spoke to noma through chat seems like they will just ***** your money biggest f***king ****mers
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Replies (2)
Clientele Life's replyOfficial
31 Jan 2025, 13:20Dear Shawal I,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply31 Jan 2025, 13:20
Official
Dear Shawal I,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
04 Feb 2025, 10:49 Dear Shawal L, At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients. As per our discussion, the necessary feedback has been provided regarding the status of your policy and also confirmed that a refund has been sent for payment and will reflect in your account within 24/48hrs. Furthermore, I have sent an email to our Rewards department and still awaiting for feedback. Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Services Support Team Clientele Life
Clientele Life's reply04 Feb 2025, 10:49
Official
Dear Shawal L, At the outset I would like to apologize for the service received. I can assure you that this is not the level of service we aim to offer to our clients. As per our discussion, the necessary feedback has been provided regarding the status of your policy and also confirmed that a refund has been sent for payment and will reflect in your account within 24/48hrs. Furthermore, I have sent an email to our Rewards department and still awaiting for feedback. Thank you for bringing this matter to our attention and affording us the opportunity to further assist. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Regards Vusumuzi Dlamini Services Support Team Clientele Life