PN
Princess N
1 reviews | Active since Aug 2024
01 Apr 2026, 08:44
Refund
They deducted for 4 months while I have already cancelled the cover so I need my money bank
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
01 Apr 2026, 09:37Dear Princess N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Apr 2026, 09:37
Official
Dear Princess N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
01 Apr 2026, 09:38 Dear Princess N,
Kindly provide us with the policy number / reference number, we are not tracing anything with the details you provided with.
Yours sincerely,
Market Conduct
Kindly provide us with the policy number / reference number, we are not tracing anything with the details you provided with.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Apr 2026, 09:38
Official
Dear Princess N,
Kindly provide us with the policy number / reference number, we are not tracing anything with the details you provided with.
Yours sincerely,
Market Conduct
Kindly provide us with the policy number / reference number, we are not tracing anything with the details you provided with.
Yours sincerely,
Market Conduct
PN
Princess N's updateReviewer Update
01 Apr 2026, 11:11*** reference number
*** I’d no.
*** I’d no.
PN
Princess N's update01 Apr 2026, 11:11
Reviewer Update
*** reference number
*** I’d no.
*** I’d no.
Clientele Life's replyOfficial
01 Apr 2026, 11:27Dear Princess N,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply01 Apr 2026, 11:27
Official
Dear Princess N,
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
02 Apr 2026, 10:56Dear Princess N We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Funeral Dignity Plan is cancelled. We also explained the last premium was received in the same month of cancellation. We confirm that there were no further premiums received after the cancellation month. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply02 Apr 2026, 10:56
Official
Dear Princess N We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. At the outset, we would like to apologize for the inconvenience you may have experienced. As per our telephonic discussion with you, we have confirmed that your Clientele Funeral Dignity Plan is cancelled. We also explained the last premium was received in the same month of cancellation. We confirm that there were no further premiums received after the cancellation month. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policies we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life