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shiraaz N
1 reviews | Active since Aug 2024
03 Mar 2025, 08:40
Refund ASAP
No respond , I've been contacting them sending emails but to no avail I've been asking for my refund but I haven't gotten any response as yet ? I've been phoning them aswell however they keeping telling me to contact the number that they are giving me however that never isn't even working I've been trying , I've requesting them to email me aswell but no feedback , they respond very quickly to your reviews on hellopeter but in reality doesn't respond to you at all
Helpful (0)
Replies (16)0
Replies (16)
Clientele Life's replyOfficial
03 Mar 2025, 09:25Dear Shiraaz N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Clientele Life's reply03 Mar 2025, 09:25
Official
Dear Shiraaz N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
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shiraaz N's updateReviewer Update
03 Mar 2025, 10:23You've been saying that for a week already I keep being told to contact you guys for a outcome but the number isn't working
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shiraaz N's update03 Mar 2025, 10:23
Reviewer Update
You've been saying that for a week already I keep being told to contact you guys for a outcome but the number isn't working
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shiraaz N's updateReviewer Update
04 Mar 2025, 18:36No help whatsoever everytime I'm getting calls but no one is willing to help me , I am requesting my refund asap every call I get I get told something else or I get asked what happened of this call or that call I feel I have spoke enough, you guys are speaking of a cooling off period however I sent you the first email on the 4th Feb and you guys give me no response whatsoever .
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shiraaz N's update04 Mar 2025, 18:36
Reviewer Update
No help whatsoever everytime I'm getting calls but no one is willing to help me , I am requesting my refund asap every call I get I get told something else or I get asked what happened of this call or that call I feel I have spoke enough, you guys are speaking of a cooling off period however I sent you the first email on the 4th Feb and you guys give me no response whatsoever .
Clientele Life's replyOfficial
06 Mar 2025, 08:43Dear Shiraaz N,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that policy was cancelled outside of the 31 days cooling off period, which means there is no refund.
As per our policy rules outlined on the policy documents, you have a 5-day cooling off period to cancel the Perks plan. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 5 days, we will refund the premiums you have paid.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that policy was cancelled outside of the 31 days cooling off period, which means there is no refund.
As per our policy rules outlined on the policy documents, you have a 5-day cooling off period to cancel the Perks plan. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 5 days, we will refund the premiums you have paid.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Clientele Life's reply06 Mar 2025, 08:43
Official
Dear Shiraaz N,
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that policy was cancelled outside of the 31 days cooling off period, which means there is no refund.
As per our policy rules outlined on the policy documents, you have a 5-day cooling off period to cancel the Perks plan. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 5 days, we will refund the premiums you have paid.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised on your Clientele Perks Plan.
At the outset, we would like to apologize for the delay and inconvenience you may have experienced. As per our telephonic discussion, we confirm that policy was cancelled outside of the 31 days cooling off period, which means there is no refund.
As per our policy rules outlined on the policy documents, you have a 5-day cooling off period to cancel the Perks plan. This means, from the time we send your policy documents, as long as there has been no claim or you have not received any benefit under the policy, if the policy is cancelled within these 5 days, we will refund the premiums you have paid.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
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shiraaz N's updateReviewer Update
07 Mar 2025, 07:12I've sent you feedback exactly 5days after and you never gotten back to me so how is it that because you didn't get back to me I have to suffer I don't think this is fair at all ? This is the worst service I ever provide , because of your sales people who aren't giving people full information and Also because you never gotten back to me about the email I sent how am I the one that is at fault here ? So I believe I am liable to receive the refund because I did what I had to do i contacted you within 5 days so how am I at fault if you guys never respond please refund me asap!
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shiraaz N's update07 Mar 2025, 07:12
Reviewer Update
I've sent you feedback exactly 5days after and you never gotten back to me so how is it that because you didn't get back to me I have to suffer I don't think this is fair at all ? This is the worst service I ever provide , because of your sales people who aren't giving people full information and Also because you never gotten back to me about the email I sent how am I the one that is at fault here ? So I believe I am liable to receive the refund because I did what I had to do i contacted you within 5 days so how am I at fault if you guys never respond please refund me asap!
Clientele Life's replyOfficial
07 Mar 2025, 10:12Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Clientele Life's reply07 Mar 2025, 10:12
Official
Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
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shiraaz N's updateReviewer Update
12 Mar 2025, 14:1010 days later and still no assistance in my matter I keep getting referred around, The office of the Independent Arbitrator Isn't willing to help and all that I want now is a refund for my money as previously mentioned , you guys are unprofessional and keep speaking of a cooling off period however the when I send a email I get no response from you guys it seems that this is the only way to reach you guys please assist me with a refund once you give me my refund we can be done with this matter
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shiraaz N's update12 Mar 2025, 14:10
Reviewer Update
10 days later and still no assistance in my matter I keep getting referred around, The office of the Independent Arbitrator Isn't willing to help and all that I want now is a refund for my money as previously mentioned , you guys are unprofessional and keep speaking of a cooling off period however the when I send a email I get no response from you guys it seems that this is the only way to reach you guys please assist me with a refund once you give me my refund we can be done with this matter
Clientele Life's replyOfficial
12 Mar 2025, 16:06Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Clientele Life's reply12 Mar 2025, 16:06
Official
Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
Thank you for raising your concerns with us. Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator at ***. The office of the Independent Arbitrator was created by Clientèle to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientèle. The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindokuhle Nhlengethwa
Service Support Specialist Clientele Life
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shiraaz N's updateReviewer Update
12 Mar 2025, 16:40I need my refund please ?
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shiraaz N's update12 Mar 2025, 16:40
Reviewer Update
I need my refund please ?
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shiraaz N's updateReviewer Update
13 Mar 2025, 13:19This is the worst service I've ever received from anyone ever , no assistance and no response you guys aren't willing to go the extra mile for your customers I keep telling that you you owe me my refund because I've sent you a email on the 4th which was 5days later but seeing that you guys didn't respond I am at fault and also why should I pay for something that I haven't used ? Like for example if the first month was free and I paid for March then why did I pay for nothing please assist me with this matter as I am not getting assistance from you guys , you are not willing to help
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shiraaz N's update13 Mar 2025, 13:19
Reviewer Update
This is the worst service I've ever received from anyone ever , no assistance and no response you guys aren't willing to go the extra mile for your customers I keep telling that you you owe me my refund because I've sent you a email on the 4th which was 5days later but seeing that you guys didn't respond I am at fault and also why should I pay for something that I haven't used ? Like for example if the first month was free and I paid for March then why did I pay for nothing please assist me with this matter as I am not getting assistance from you guys , you are not willing to help
Clientele Life's replyOfficial
13 Mar 2025, 13:26Dear Shiraaz N,
Thank you for raising your concerns with us. We understand your frustration and apologise for any inconvenience.
Based on our records, an inquiry was carried out, and you received feedback. Since the Independent Arbitrator's office has the authority to overturn any decision we have made, you can file a complaint there at *** if you are unhappy with how the issues have been resolved.
Please email them to clarify all you said in these messages, then give them some time to look into it. When the investigation is finished, they will email you the results. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Thank you for raising your concerns with us. We understand your frustration and apologise for any inconvenience.
Based on our records, an inquiry was carried out, and you received feedback. Since the Independent Arbitrator's office has the authority to overturn any decision we have made, you can file a complaint there at *** if you are unhappy with how the issues have been resolved.
Please email them to clarify all you said in these messages, then give them some time to look into it. When the investigation is finished, they will email you the results. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Clientele Life's reply13 Mar 2025, 13:26
Official
Dear Shiraaz N,
Thank you for raising your concerns with us. We understand your frustration and apologise for any inconvenience.
Based on our records, an inquiry was carried out, and you received feedback. Since the Independent Arbitrator's office has the authority to overturn any decision we have made, you can file a complaint there at *** if you are unhappy with how the issues have been resolved.
Please email them to clarify all you said in these messages, then give them some time to look into it. When the investigation is finished, they will email you the results. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Thank you for raising your concerns with us. We understand your frustration and apologise for any inconvenience.
Based on our records, an inquiry was carried out, and you received feedback. Since the Independent Arbitrator's office has the authority to overturn any decision we have made, you can file a complaint there at *** if you are unhappy with how the issues have been resolved.
Please email them to clarify all you said in these messages, then give them some time to look into it. When the investigation is finished, they will email you the results. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
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shiraaz N's updateReviewer Update
13 Mar 2025, 13:48The problem is they didn't debit my account you did so I am requesting you to refund the money into my account , thank you
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shiraaz N's update13 Mar 2025, 13:48
Reviewer Update
The problem is they didn't debit my account you did so I am requesting you to refund the money into my account , thank you
Clientele Life's replyOfficial
13 Mar 2025, 13:51Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that we have done an investigation and according to our findings you do not qualify for a refund.
If you are not satisfied with that decision you can direct your complaint to the office of the Independent Arbitrator at ***. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Thank you for raising your concerns with us. Please note that we have done an investigation and according to our findings you do not qualify for a refund.
If you are not satisfied with that decision you can direct your complaint to the office of the Independent Arbitrator at ***. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Clientele Life's reply13 Mar 2025, 13:51
Official
Dear Shiraaz N,
Thank you for raising your concerns with us. Please note that we have done an investigation and according to our findings you do not qualify for a refund.
If you are not satisfied with that decision you can direct your complaint to the office of the Independent Arbitrator at ***. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Thank you for raising your concerns with us. Please note that we have done an investigation and according to our findings you do not qualify for a refund.
If you are not satisfied with that decision you can direct your complaint to the office of the Independent Arbitrator at ***. We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
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shiraaz N's updateReviewer Update
13 Mar 2025, 14:41Well you didn't investigate good enough you guys are so useless worst company ever , bunch of ****mers no one should ever join your memberships
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shiraaz N's update13 Mar 2025, 14:41
Reviewer Update
Well you didn't investigate good enough you guys are so useless worst company ever , bunch of ****mers no one should ever join your memberships
Clientele Life's replyOfficial
13 Mar 2025, 16:09Dear Shiraaz N, We are sorry to hear that you feel that way, please remeber it's your right as a client to escalate a matter if you are not happy with the outcome. We trust you find this in order.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Clientele Life's reply13 Mar 2025, 16:09
Official
Dear Shiraaz N, We are sorry to hear that you feel that way, please remeber it's your right as a client to escalate a matter if you are not happy with the outcome. We trust you find this in order.
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
Yours sincerely,
Lindiwe Mabizela
Service Support Team LeaderClientele Life
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shiraaz N's updateReviewer Update
13 Mar 2025, 18:59I am trying to escalate the matter but they are not assisting me
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shiraaz N's update13 Mar 2025, 18:59
Reviewer Update
I am trying to escalate the matter but they are not assisting me