DN
Dineo N
1 reviews | Active since Mar 2021
17 Mar 2021, 00:46
Refund and policy cancellation
I am not happy because clientele took money from my account and I would like to cancel the policy and get my money back
Helpful (0)
Replies (2)0
Replies (2)
Clientele Life's replyOfficial
17 Mar 2021, 08:57Dear Dineo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply17 Mar 2021, 08:57
Official
Dear Dineo N,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
17 Mar 2021, 14:33Dear Dineo N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, please note that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, please note that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
Clientele Life's reply17 Mar 2021, 14:33
Official
Dear Dineo N,
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, please note that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life
We confirm that we made contact with you to provide feedback regarding the concerns raised.
As per our telephonic discussion, please note that your policy has now been cancelled as per your request and the cancellation process was explained accordingly.
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however should you require any further assistance please feel free to contact us again.
Yours sincerely,
Lindiwe Mabizela
Service Recovery Specialist
Clientele Life