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Refilwe M

1 reviews | Active since Jun 2021

08 Jun 2021, 21:57

REFUND AND CANCELLATION OF WEALTH PLAN POLICY

Hello Peter I'm still waiting for clientele consultants to lodge a refund from my wealth plan policy and stop the debichecks because last week when we talked they said they can only do that after 7 days because the proof of payment appears within 5-7 days

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Replies (2)
Clientele Life
Clientele Life's reply09 Jun 2021, 09:45
Official
Dear Refilwe M 

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

 Yours sincerely,
 
 Shanitha Hanuman
 Service Support Supervisor
 Clientele Life
Clientele Life
Clientele Life's reply09 Jun 2021, 15:31
Official
Dear  Refilwe M,
 
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint. 
 
We confirm that we have contacted you and assisted with your cancellation request, and confirmed how the refund turnaround time works.

Furthermore no further debits are scheduled to go off your account moving forward. 
 
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 
 
Yours sincerely,
 
Siphesihle Rodolo
Service Support Specialist
Clientele Life