ZD
Zethembiso D
1 reviews | Active since May 2021
23 May 2021, 18:34
Refund and cancellation of direct debit order
I've emailed clientele for quite some time now, they are not responding. I cancelled the policy but they haven't yet refunded me as they promised and never cancelled the debit order. Actually they are not responding to any of my emails and that worries me because I need this money and I can't afford to loose it to them.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
24 May 2021, 09:17Dear Zethembiso D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 May 2021, 09:17
Official
Dear Zethembiso D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
24 May 2021, 11:55Dear Zethembiso D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and gave clarity based on how the grace period refund works.
We further conifmred that your refund is only due on the 01/06/2021.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and gave clarity based on how the grace period refund works.
We further conifmred that your refund is only due on the 01/06/2021.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply24 May 2021, 11:55
Official
Dear Zethembiso D,
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and gave clarity based on how the grace period refund works.
We further conifmred that your refund is only due on the 01/06/2021.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Thank you for raising your concerns and bringing this matter to our attention.
We confirm that we have contacted you and gave clarity based on how the grace period refund works.
We further conifmred that your refund is only due on the 01/06/2021.
We trust that this is all you require at this time, however feel free to contact us again should you need any further assistance.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
ZD
Zethembiso D's updateReviewer Update
24 May 2021, 12:12Thank you so much, yes I did receive a call and everything was explained to me very well and in a polite manner actually, the lady who helped me, even I don't remember her name, but she really outdone herself. Thanks
ZD
Zethembiso D's update24 May 2021, 12:12
Reviewer Update
Thank you so much, yes I did receive a call and everything was explained to me very well and in a polite manner actually, the lady who helped me, even I don't remember her name, but she really outdone herself. Thanks