ZT
Zola T
1 reviews | Active since Dec 2025
18 Dec 2025, 10:59
Refund and cancelations
I canceled my policy with them but today they debited and sent an email too refund my money but no respond, what should I do too get my sassa money from them? I need too take ot my kid's laybye today but they took it.
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Replies (2)
Clientele Life's replyOfficial
18 Dec 2025, 12:20Dear Zola T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply18 Dec 2025, 12:20
Official
Dear Zola T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
18 Dec 2025, 15:11Dear Zola T, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have agreed to refund your November premium then resume debit orders from 27 December 2025- in an effort to rectify your Commencement Date to December 2025. In closing, kindly note that the refund has been requested and will be paid within 24-48 working hours. We profusely apologise for the misunderstanding and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Clientele Life Service Support Specialist
Clientele Life Service Support Specialist
Clientele Life's reply18 Dec 2025, 15:11
Official
Dear Zola T, We confirm that we have made contact with you to provide feedback regarding the concerns raised. As per our telephonic discussion, we have agreed to refund your November premium then resume debit orders from 27 December 2025- in an effort to rectify your Commencement Date to December 2025. In closing, kindly note that the refund has been requested and will be paid within 24-48 working hours. We profusely apologise for the misunderstanding and for any inconvenience caused. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Maria Mokhuabane
Clientele Life Service Support Specialist
Clientele Life Service Support Specialist