LN
Lerato N
1 reviews | Active since Mar 2026
22 Aug 2026, 11:19
Refund and cancelation of the debit order
I have sent email to *** on the 14th of July for the cancelation of the clientele peaks debit order not go off due to financial difficulties. This deduction has now left me without sufficient funds to cover my transport costs to work, which has placed me in a very difficult situation. I kindly request that this matter be investigated urgently and that the deducted amount be refunded, as I had already requested the cancellation in July
Clientele reference number ***
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
22 Aug 2026, 11:27Dear Lerato N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply22 Aug 2026, 11:27
Official
Dear Lerato N,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Kindly note that your query will be escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's replyOfficial
03 Sept 2026, 13:43Dear Lerato N, Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration this situation has caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Upon reviewing your case, we confirmed that a technical system error prevented your cancellation email from 14 July 2026 from routing to the correct department. As a result, your Clientele Perks Plan remained active incorrectly. Your complaint is completely justified. We have now successfully cancelled your policy and processed a refund for the premiums collected for August 2026 which will be processed within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply03 Sept 2026, 13:43
Official
Dear Lerato N, Thank you for bringing this matter to our attention, and please accept our sincere apologies for the frustration this situation has caused. Our attempts to contact you on the cell phone number provided for the purpose of discussing and addressing your complaint were unsuccessful. Upon reviewing your case, we confirmed that a technical system error prevented your cancellation email from 14 July 2026 from routing to the correct department. As a result, your Clientele Perks Plan remained active incorrectly. Your complaint is completely justified. We have now successfully cancelled your policy and processed a refund for the premiums collected for August 2026 which will be processed within two business days. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's replyOfficial
08 Sept 2026, 09:02Dear Lerato N,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. As discussed during our telephonic conversation, we wanted to clarify the reason behind the September debit order. Because your policy cancellation was processed on 03/09/2026, the collection had already entered our 10-day tracking system, making it impossible to stop that specific transaction in time.
We can confirm that your policy is now successfully cancelled, and there will be no future debit orders effective from 1 October 2026.
Your official cancellation letter has already been sent to the email address you provided. You should see it arrive in your inbox within the next 24 to 48 hours.
We appreciate your understanding and patience as we resolved this matter for you.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. As discussed during our telephonic conversation, we wanted to clarify the reason behind the September debit order. Because your policy cancellation was processed on 03/09/2026, the collection had already entered our 10-day tracking system, making it impossible to stop that specific transaction in time.
We can confirm that your policy is now successfully cancelled, and there will be no future debit orders effective from 1 October 2026.
Your official cancellation letter has already been sent to the email address you provided. You should see it arrive in your inbox within the next 24 to 48 hours.
We appreciate your understanding and patience as we resolved this matter for you.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
Clientele Life's reply08 Sept 2026, 09:02
Official
Dear Lerato N,
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. As discussed during our telephonic conversation, we wanted to clarify the reason behind the September debit order. Because your policy cancellation was processed on 03/09/2026, the collection had already entered our 10-day tracking system, making it impossible to stop that specific transaction in time.
We can confirm that your policy is now successfully cancelled, and there will be no future debit orders effective from 1 October 2026.
Your official cancellation letter has already been sent to the email address you provided. You should see it arrive in your inbox within the next 24 to 48 hours.
We appreciate your understanding and patience as we resolved this matter for you.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
We confirm that we made contact with you to assist and provide feedback regarding the concerns raised. As discussed during our telephonic conversation, we wanted to clarify the reason behind the September debit order. Because your policy cancellation was processed on 03/09/2026, the collection had already entered our 10-day tracking system, making it impossible to stop that specific transaction in time.
We can confirm that your policy is now successfully cancelled, and there will be no future debit orders effective from 1 October 2026.
Your official cancellation letter has already been sent to the email address you provided. You should see it arrive in your inbox within the next 24 to 48 hours.
We appreciate your understanding and patience as we resolved this matter for you.
Yours sincerely, Nonhlanhla NgwenyaService Support Specialist Clientele Life
LN
Lerato N's updateReviewer Update
08 Sept 2026, 09:50Thank you so much for your assistance and I have received the email of the cancellation letter
LN
Lerato N's update08 Sept 2026, 09:50
Reviewer Update
Thank you so much for your assistance and I have received the email of the cancellation letter
Clientele Life's replyOfficial
09 Sept 2026, 10:34Dear Lerato N,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Service Support
Clientèle Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Service Support
Clientèle Life
Clientele Life's reply09 Sept 2026, 10:34
Official
Dear Lerato N,
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Service Support
Clientèle Life
We value our client's input with regard to the quality of our service and appreciate the time taken to share your experience with us.
We are glad that we could be of assistance. We take pride in rendering Superior Service to our clients.
We shall convey your compliment to the relevant management team whom we know will truly appreciate this positive feedback.
Please do not hesitate to contact us should you have any further queries.
Yours sincerely,
Service Support
Clientèle Life