1 reviews | Active since Aug 2023
Refund
Good day,clientel life is a **** I opt a life cover with them on the 16/05/2023 and on the 26/05/2023 I sent them an email to cancel the cover. Debit order did not go through on the 31st of May and I was happy it was canceled. On the 29/06/2023 double debit order went off. I called them in to cancel and get my refund. I called them and I was transfered to retention department and that's when they on canceled the cover and I was told I will get my refund before end of two weeks, I waited for two weeks and still nothing I called in and I was put on hold for an hour until the line went off. I've been sending them mail but no one get back to me. To have peace of mind run away from client, what they say and do two different things. Policy number ***
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Funeral Dignity Plan policy. At the outset, we would like to apologize for the delay in processing your refund and for the inconvenience experienced. Our attempts to contact you on the mobile number to further assist regarding your complaint were unsuccessful. Our records indicate that your premium for the month of June was received. We can confirm that a refund has been sent for payment and the funds will reflect into your bank account shortly. We trust that you find the above in order, however, please feel free to contact us again if you require further assistance. Kind Regards Kutlwano Tsoai
Service Recovery Specialist
Thank you for raising your concerns with us. We refer to the above and acknowledge receipt of your complaint regarding your Clientele Funeral Dignity Plan policy. At the outset, we would like to apologize for the delay in processing your refund and for the inconvenience experienced. Our attempts to contact you on the mobile number to further assist regarding your complaint were unsuccessful. Our records indicate that your premium for the month of June was received. We can confirm that a refund has been sent for payment and the funds will reflect into your bank account shortly. We trust that you find the above in order, however, please feel free to contact us again if you require further assistance. Kind Regards Kutlwano Tsoai
Service Recovery Specialist