ZM
Zimkhitha M
1 reviews | Active since Nov 2023
12 Aug 2025, 10:15
Refund
I wrote to hello piter on the 02 January 2025 about Clientele taking unauthorised amount of my on my account that added up to R1050 they promised that they have escalated the issue but they just called when I picked up they would drop the call and I never received my refund and I want my money clientele is a ****mer how can they take money when I need Signed anything to join their insurance I want my money I will even go as far as posting on Tiktok and Facebook to expose them for ****ming me my money
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Replies (2)
Clientele Life's replyOfficial
12 Aug 2025, 10:17Dear Zimkhitha M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply12 Aug 2025, 10:17
Official
Dear Zimkhitha M,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
12 Aug 2025, 14:35Dear Zimkhitha M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Johanna Cele has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator
The office of the Independent Arbitrator was created by Clientele to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientele.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Johanna Cele has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator
The office of the Independent Arbitrator was created by Clientele to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientele.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
Clientele Life's reply12 Aug 2025, 14:35
Official
Dear Zimkhitha M,
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Johanna Cele has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator
The office of the Independent Arbitrator was created by Clientele to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientele.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct
We hereby acknowledge receipt of your complaint, thank you for bringing this matter to our attention.
We confirm that our Market Conduct Department has investigated the contents of your complaint and Johanna Cele has been in contact with you to provide the necessary feedback.
Please note that if you are not satisfied with the outcome of the concerns raised you can direct your complaint to the office of the Independent Arbitrator
The office of the Independent Arbitrator was created by Clientele to address any complaint that a client feels has not been adequately dealt with by the relevant department or an employee of Clientele.
The office of the Independent Arbitrator can review any decision previously made and has the ability to amend these, should the need arise. Any determination made by the office of the Independent Arbitrator is final and binding on the Company.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.
Regards,
Market Conduct