ET
Esethu T
1 reviews | Active since Mar 2025
11 Sept 2025, 06:54
Refund
Dear Clientele Customer Service
I am writing to formally bring to your attention an unresolved issue regarding an amount of R409 that was deducted from my account on 21 November 2020 under reference number ***.
To date, this amount has not been refunded to me, despite the significant time that has passed. I kindly request that this matter be investigated urgently, and that the refund be processed without any further delay.
Please provide me with written confirmation regarding the status of my refund, as well as the timeframe within which I can expect the payment to reflect in my account.
I trust that Clientele will handle this matter with the seriousness it deserves.
Helpful (0)
Replies (6)0
Replies (6)
Clientele Life's replyOfficial
11 Sept 2025, 09:08Dear Esethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply11 Sept 2025, 09:08
Official
Dear Esethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
11 Sept 2025, 14:53 Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***9407 resulted in no success on even day..
Furthermore, can you please provide me with an alternative contact number so that we can assist with your query..
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***9407 resulted in no success on even day..
Furthermore, can you please provide me with an alternative contact number so that we can assist with your query..
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's reply11 Sept 2025, 14:53
Official
Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***9407 resulted in no success on even day..
Furthermore, can you please provide me with an alternative contact number so that we can assist with your query..
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the numbers we have on record ending with ***9407 resulted in no success on even day..
Furthermore, can you please provide me with an alternative contact number so that we can assist with your query..
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's replyOfficial
11 Sept 2025, 15:52 Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that feedback has been sent to your private email address detailing everything that happened in December 2020 when a request to cancel your policy was received/
Furthermore, the value on your investment plan was paid to your Capitec Bank account and nothing more was promised.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that feedback has been sent to your private email address detailing everything that happened in December 2020 when a request to cancel your policy was received/
Furthermore, the value on your investment plan was paid to your Capitec Bank account and nothing more was promised.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's reply11 Sept 2025, 15:52
Official
Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that feedback has been sent to your private email address detailing everything that happened in December 2020 when a request to cancel your policy was received/
Furthermore, the value on your investment plan was paid to your Capitec Bank account and nothing more was promised.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
This is to confirm that feedback has been sent to your private email address detailing everything that happened in December 2020 when a request to cancel your policy was received/
Furthermore, the value on your investment plan was paid to your Capitec Bank account and nothing more was promised.
I trust you find this in order and that your query has been resolved. However, should you wish to contact us again please do not hesitate to do so.
Kind regards, Vusumuzi Dlamini Clientele Insurance
ET
Esethu T's updateReviewer Update
11 Sept 2025, 16:01I noticed that an amount of R409 was deducted from my account, however, I only received a refund of R125.72. Could you kindly clarify what happened to the remaining balance?
I was under the impression that I would be refunded in full, so I would like to understand why the full amount has not been returned.
I was under the impression that I would be refunded in full, so I would like to understand why the full amount has not been returned.
ET
Esethu T's update11 Sept 2025, 16:01
Reviewer Update
I noticed that an amount of R409 was deducted from my account, however, I only received a refund of R125.72. Could you kindly clarify what happened to the remaining balance?
I was under the impression that I would be refunded in full, so I would like to understand why the full amount has not been returned.
I was under the impression that I would be refunded in full, so I would like to understand why the full amount has not been returned.
Clientele Life's replyOfficial
12 Sept 2025, 08:21Dear Esethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's reply12 Sept 2025, 08:21
Official
Dear Esethu T,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Market Conduct
Clientele Life's replyOfficial
15 Sept 2025, 14:38 Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Kindly note that our records indicate that your matter has been escalated to our Independent Arbitrator’s office for a re-evaluation of your complaint and feedback will be provided via email.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Kindly note that our records indicate that your matter has been escalated to our Independent Arbitrator’s office for a re-evaluation of your complaint and feedback will be provided via email.
Kind regards, Vusumuzi Dlamini Clientele Insurance
Clientele Life's reply15 Sept 2025, 14:38
Official
Dear Esethu T,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Kindly note that our records indicate that your matter has been escalated to our Independent Arbitrator’s office for a re-evaluation of your complaint and feedback will be provided via email.
Kind regards, Vusumuzi Dlamini Clientele Insurance
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Kindly note that our records indicate that your matter has been escalated to our Independent Arbitrator’s office for a re-evaluation of your complaint and feedback will be provided via email.
Kind regards, Vusumuzi Dlamini Clientele Insurance