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Mokgadi M

1 reviews | Active since Jul 2018

08 Nov 2022, 09:26

Refund

I got a call from clientele on the 9th when they were offering me a funeral cover and they told me they will start the deduction after 31 days which they said it will alow me time to think if I want the policy or not

Befor I could even think and Befor the 31 days could end they already deducted from my account. I phoned and asked for the policy to be canceled and for my money to be paid back and the lady promised that after the cancellation and as soon as the money reflect on their side they will re fund me

Yesterday I phone to followup on the refund the told me they will refund after 31 days. So sindce they did not wait 31day to take my money I need it to be paid back asap.

Thank you

0
Replies (4)
Clientele Life
Clientele Life's reply08 Nov 2022, 10:25
Official
Dear  Mokgadi M 
We confirm receipt of the concerns raised.
      Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
      
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor 
Clientele Life 
Clientele Life
Clientele Life's reply08 Nov 2022, 11:51
Official
Dear Mokgadi M,   
Thank you for raising your concerns with us. 

We confirm that we made contact with you to explain our refund process.  
Please note that the refund request has been sent and it will be processed within 24 hours. We apologize for any inconvenience caused by this delay. 
It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.  
We trust you find this in order, however, should you require any further assistance please feel free to contact us again.  
Yours sincerely,  
Lindiwe Mabizela
Service Support Specialist 
Clientele Life   
MM
Mokgadi M's update12 Nov 2022, 07:40
Reviewer Update
Good day Lindiwe

Thank you for contacting me back immediately after my review

You were vere friendly and apologetic

My money was indeed paid back into my account withing the time estimate and I am very happy

Thank you so mych for your assistance

Regards

Mokgadi
Clientele Life
Clientele Life's reply16 Nov 2022, 10:47
Official
Dear Mokgadi M,  

It has been my pleasure to assist you accordingly.

 Yours sincerely,  Lindiwe Mabizela Service Support Specialist Clientele Life