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Vusi M

1 reviews | Active since Oct 2023

25 Oct 2023, 15:03

Refund

I've been trying to get hold of you guys no one is getting back to me I don't a lady ******* me into into being your customer now cash was deducted...I want my refund my number is ***...Vusi Mboweni

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Replies (3)
Clientele Life
Clientele Life's reply26 Oct 2023, 09:10
Official
Dear Vusi M, 
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
 
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
          
Yours sincerely, 
Lindiwe Mabizela
Service Support Specialist  
Clientele Life
Clientele Life
Clientele Life's reply26 Oct 2023, 15:35
Official
Dear Vusi M,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  As we discussed over the phone, we have cancelled the plan and will refund the December premium. Payment of the refund will be processed within 24 to 72 business hours.  It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Lindokuhle Nhlengethwa Service Support Specialist 
Clientele Life 
Clientele Life
Clientele Life's reply04 Nov 2023, 09:27
Official
Dear Vusi M,  Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.  The refund of the October 2023 premium was paid into your bank account yesterday, November 3rd. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. 

We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.  Yours sincerely,  Lindokuhle Nhlengethwa Service Support Specialist 
Clientele Life