Refund

Good day, I canceled my policy towards of end of February, 3023 however the lady I spoke to just put it on a holiday payment for 3 months,which they not supposed to deduct any money from my account. Come end of March they were the first to deduct the money and when I called to qeury the money they transferred me to this and to that person. No solution and when I ask them to refund me my money asap they said they will do it up till nw I am still waiting after that I told the lady that I would like to cancel the policy and they must just refund my money ASAP, the lady said it will take 72 hours for my money to be in my account, up to today I am still waiting for feedback, I called Thursday again the 6th April the gebtleman I spoke to said they will definitely give me a call before 15:30on Thursday last week, still nothing. I am a very upset angry client never expected this from a very reliable company as they call themselves. STILL WAITING FOR MY REFUND. AND SINCE THEN NO ONE CAME BACK TO ME OR FOLLOWED UP ON THE QUERY. I NEED URGENT FEEDBACK AS THIS PEOPLE JUST DO WHAT THEY WANT TO DO. I NEED MY MONEY ASAP.