BK
Brightness K
1 reviews | Active since Mar 2026
20 Apr 2026, 07:58
Refund
I have send the email to clientel in February to cancel the polite and today I discovered that the deduct the money into my account while I did send them email to cancel the policy a d I do have the all the proof that I send them email .
Helpful (0)
Replies (14)0
Replies (14)
Clientele Life's replyOfficial
20 Apr 2026, 08:05Dear Brightness k,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply20 Apr 2026, 08:05
Official
Dear Brightness k,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
BK
Brightness K's updateReviewer Update
20 Apr 2026, 08:16All I need is my refund today because I did cancel this policy and the money that you took on my account is for my medication now that means I can't buy my medication because you guy you took my money. Please I am disabled person whole live in medication give back my money today because I have to buy medication
BK
Brightness K's update20 Apr 2026, 08:16
Reviewer Update
All I need is my refund today because I did cancel this policy and the money that you took on my account is for my medication now that means I can't buy my medication because you guy you took my money. Please I am disabled person whole live in medication give back my money today because I have to buy medication
BK
Brightness K's updateReviewer Update
20 Apr 2026, 08:27I have send the email to *** with all the proof that I did request the policy to be canceled you can check the proof.
BK
Brightness K's update20 Apr 2026, 08:27
Reviewer Update
I have send the email to *** with all the proof that I did request the policy to be canceled you can check the proof.
BK
Brightness K's updateReviewer Update
20 Apr 2026, 08:39Please I don't need stories all I need is my refund because I did send the email two months back now you come today and take my money
BK
Brightness K's update20 Apr 2026, 08:39
Reviewer Update
Please I don't need stories all I need is my refund because I did send the email two months back now you come today and take my money
Clientele Life's replyOfficial
20 Apr 2026, 09:41Dear Brightness k,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
Clientele Life's reply20 Apr 2026, 09:41
Official
Dear Brightness k,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and further assistance.
Yours sincerely,
Market Conduct
BK
Brightness K's updateReviewer Update
20 Apr 2026, 10:34I will definitely appreciate that
BK
Brightness K's update20 Apr 2026, 10:34
Reviewer Update
I will definitely appreciate that
Clientele Life's replyOfficial
21 Apr 2026, 09:30Dear Brightness K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order. Please feel free to contact us again should you require urgent assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order. Please feel free to contact us again should you require urgent assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Clientele Life's reply21 Apr 2026, 09:30
Official
Dear Brightness K,
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order. Please feel free to contact us again should you require urgent assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Perks Plan. We have attempted to contact you at the cell phone number provided to discuss and address your complaint, but to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order. Please feel free to contact us again should you require urgent assistance. Yours sincerely, Judith Mboweni Service Support Specialist
Clientele Life
BK
Brightness K's updateReviewer Update
21 Apr 2026, 09:59Please all I want is my refund pls I have buy medication ow is two days I haven't take my medication because you guy you took medication money Into my account while I did cancel the policy in February pls I need that money I am disabled person who who love on the medication without medication my lidlfe is at rich pls give back .y money.
I am waiting for your right now
I am waiting for your right now
BK
Brightness K's update21 Apr 2026, 09:59
Reviewer Update
Please all I want is my refund pls I have buy medication ow is two days I haven't take my medication because you guy you took medication money Into my account while I did cancel the policy in February pls I need that money I am disabled person who who love on the medication without medication my lidlfe is at rich pls give back .y money.
I am waiting for your right now
I am waiting for your right now
BK
Brightness K's updateReviewer Update
21 Apr 2026, 10:00You can call me on ni am awake I am waiting for the call
BK
Brightness K's update21 Apr 2026, 10:00
Reviewer Update
You can call me on ni am awake I am waiting for the call
Clientele Life's replyOfficial
21 Apr 2026, 10:37Dear Brightness K, Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and outline a way forward regarding the concerns raised. Unfortunately, you have decided to terminate our services. You confirmed that you were not happy with the feedback. We have therefore sent our escalation process to the email address that we have on record for you to escalate the concerns raised. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply21 Apr 2026, 10:37
Official
Dear Brightness K, Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and outline a way forward regarding the concerns raised. Unfortunately, you have decided to terminate our services. You confirmed that you were not happy with the feedback. We have therefore sent our escalation process to the email address that we have on record for you to escalate the concerns raised. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
BK
Brightness K's updateReviewer Update
21 Apr 2026, 17:22You never help me with anything all you do is to keep lying to me. I still say I need my money that was take to my account o. The 20 April.
BK
Brightness K's update21 Apr 2026, 17:22
Reviewer Update
You never help me with anything all you do is to keep lying to me. I still say I need my money that was take to my account o. The 20 April.
Clientele Life's replyOfficial
22 Apr 2026, 11:55Dear Brightness K, Thank you for raising your concerns us. We confirm that we contacted you to provide feedback and outline a way forward regarding the concerns raised.
We have since sent our escalation process to the email address that we have on record for you to escalate the concerns raised. kindly follow the process for further assistance. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We have since sent our escalation process to the email address that we have on record for you to escalate the concerns raised. kindly follow the process for further assistance. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Clientele Life's reply22 Apr 2026, 11:55
Official
Dear Brightness K, Thank you for raising your concerns us. We confirm that we contacted you to provide feedback and outline a way forward regarding the concerns raised.
We have since sent our escalation process to the email address that we have on record for you to escalate the concerns raised. kindly follow the process for further assistance. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
We have since sent our escalation process to the email address that we have on record for you to escalate the concerns raised. kindly follow the process for further assistance. We trust you find this in order; however, should you require any further assistance, please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
BK
Brightness K's updateReviewer Update
03 May 2026, 01:29I don't know what to do now Judith Mboweni she told me that tsje cancel he policy but the went to my bank account now in May to debit what is the problem with you company you keep busy ****ming me my disability grant why are you so cruel like this . I have the proof that you we t to my bank account to debit again
Regards
Brightness
Regards
Brightness
BK
Brightness K's update03 May 2026, 01:29
Reviewer Update
I don't know what to do now Judith Mboweni she told me that tsje cancel he policy but the went to my bank account now in May to debit what is the problem with you company you keep busy ****ming me my disability grant why are you so cruel like this . I have the proof that you we t to my bank account to debit again
Regards
Brightness
Regards
Brightness
BK
Brightness K's updateReviewer Update
03 May 2026, 01:43You mean I have to go and change my account number because of you busy debiting my account while Judith Mboweni told my that he policy was canceled policy number ***9. I am tired of you company keep taking my money what do you what from me
BK
Brightness K's update03 May 2026, 01:43
Reviewer Update
You mean I have to go and change my account number because of you busy debiting my account while Judith Mboweni told my that he policy was canceled policy number ***9. I am tired of you company keep taking my money what do you what from me