PM
Puse M
1 reviews | Active since Apr 2020
13 Aug 2020, 09:27
Refund
Im extremely disappointed with the service i received from clientele agent Tsoakae Tsotetsi, she captured the wrong debit order date and i was wrongfully debited when i asked for a refund I was sent from pillar to post and eventually was told it would take 48 hours, its been 2 weeks and I still haven't received my R500. In these trying times of Covid-19 every cent counts
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Replies (2)
Clientele Life's replyOfficial
13 Aug 2020, 09:39Dear Puse M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply13 Aug 2020, 09:39
Official
Dear Puse M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
20 Aug 2020, 09:10Dear Puse M ,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premiums that was taken from your account. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premiums that was taken from your account. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Clientele Life's reply20 Aug 2020, 09:10
Official
Dear Puse M ,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premiums that was taken from your account. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that our Market Conduct has investigated the contents of your complaint and Lucia Mpofu has been in contact with you to provide the necessary feedback. We assure you this is not the level of service we aim to provide our clients and corrective measures will be taken, as discussed we will gladly refund you the premiums that was taken from your account. Should you require further assistance please do not hesitate to contact us again. Kind Regards,Market Conduct