IL
Ipeleng L
1 reviews | Active since Jul 2020
23 Jul 2020, 22:01
Refund
met guys who work for clientele at a mall. They told me to join clientele and i said i'll think about it. They told me i will receive a call and sms's. Now i got 239 taken from my account but i haven't joined any clientele funeral cover and i didn't even recieve a call or sms's that were to confirm with me that i wanna join. Can you please cancel this cover and bring my money back.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 Jul 2020, 07:55Dear Ipeleng L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's reply24 Jul 2020, 07:55
Official
Dear Ipeleng L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life's replyOfficial
24 Jul 2020, 11:21Dear Ipeleng L
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that we have investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. Our records indicate that you swiped your bank card authorizing us to debit your account. Furthermore, our records indicate that a welcome SMS was sent to the mobile number provided, as confirmation of the policy. The policy has since been cancelled as per request and no further debits will be raised to your account. Should you wish to continue with the policy, we encourage you to call us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that we have investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. Our records indicate that you swiped your bank card authorizing us to debit your account. Furthermore, our records indicate that a welcome SMS was sent to the mobile number provided, as confirmation of the policy. The policy has since been cancelled as per request and no further debits will be raised to your account. Should you wish to continue with the policy, we encourage you to call us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct Team
Clientele Life's reply24 Jul 2020, 11:21
Official
Dear Ipeleng L
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that we have investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. Our records indicate that you swiped your bank card authorizing us to debit your account. Furthermore, our records indicate that a welcome SMS was sent to the mobile number provided, as confirmation of the policy. The policy has since been cancelled as per request and no further debits will be raised to your account. Should you wish to continue with the policy, we encourage you to call us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct Team
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that we have investigated the contents of your complaint and Benita Steyn has been in contact with you to provide the necessary feedback. Our records indicate that you swiped your bank card authorizing us to debit your account. Furthermore, our records indicate that a welcome SMS was sent to the mobile number provided, as confirmation of the policy. The policy has since been cancelled as per request and no further debits will be raised to your account. Should you wish to continue with the policy, we encourage you to call us and we will gladly welcome you back as a valued client. We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Market Conduct Team