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Natashya B
1 reviews | Active since Feb 2021
21 May 2021, 09:13
Recurring early deductions of Debit Order
23 Feb 2021, 09:34
On the 23rd February 2021 I contacted Clientele about my debit order date that has been moved from the 25th of every month to the 23rd. This was subsequently sorted but I got a notification from my bank again this morning about a stop order that cannot be processed due to insufficient funds. This is becoming very annoying, when is this going to stop??? When is Clientele going to sort out their staff and systems??? Must I take my business elswehere???
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Replies (2)
Clientele Life's replyOfficial
21 May 2021, 09:31Dear Natashya B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply21 May 2021, 09:31
Official
Dear Natashya B
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Jun 2021, 09:39Dear Natashya B, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success on the 25th and 26th May 2021.
Furthermore, I have escalated the matter to our IT department and requested that your policy be flagged for early debit and as from the month of June 2021 we will only raise debit orders on the date reflecting on your profile.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support SpecialistClientele Life
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success on the 25th and 26th May 2021.
Furthermore, I have escalated the matter to our IT department and requested that your policy be flagged for early debit and as from the month of June 2021 we will only raise debit orders on the date reflecting on your profile.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support SpecialistClientele Life
Clientele Life's reply01 Jun 2021, 09:39
Official
Dear Natashya B, We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success on the 25th and 26th May 2021.
Furthermore, I have escalated the matter to our IT department and requested that your policy be flagged for early debit and as from the month of June 2021 we will only raise debit orders on the date reflecting on your profile.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support SpecialistClientele Life
Our attempt to contact you on the contact numbers provided to address the concerns raised resulted in no success on the 25th and 26th May 2021.
Furthermore, I have escalated the matter to our IT department and requested that your policy be flagged for early debit and as from the month of June 2021 we will only raise debit orders on the date reflecting on your profile.
I trust you find this in order and that your query has been resolved . However, should you wish to contact us again please do not hesitate to do so. Yours sincerely,
Vusumuzi Dlamini
Service Support SpecialistClientele Life