GS
Gareth S
1 reviews | Active since Jan 2019
07 Jan 2020, 11:57
really unfair
I have a policy with clientele so my banking details changed I call them to inform them and the call just answers and then the call drops so how must I call you and let you know my details changed and they don't transfer you to the correct dept at all you must call in I think that is a load of **** I called in then Augustine and he sounded asleep so my policy will cease because they don't make the time for us to give them the details wow clientele just wow disgusted service
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Replies (2)
Clientele Life's replyOfficial
07 Jan 2020, 12:56Dear gareth S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's reply07 Jan 2020, 12:56
Official
Dear gareth S,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Best regards,
Clientele Life's replyOfficial
08 Jan 2020, 09:47Dear Gareth S At the outset I would like to apologize for the inconvenience caused regarding this matter. Furthermore, I can confirm that your banking details have been updated on your Clientele Funeral Dignity Plan and I have also confirmed that the next debit order will be on the new details provided to us on this day. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Best Regards,
Vusumuzi Dlamini
Services Support Specialist
Vusumuzi Dlamini
Services Support Specialist
Best regards,
Clientele Life's reply08 Jan 2020, 09:47
Official
Dear Gareth S At the outset I would like to apologize for the inconvenience caused regarding this matter. Furthermore, I can confirm that your banking details have been updated on your Clientele Funeral Dignity Plan and I have also confirmed that the next debit order will be on the new details provided to us on this day. I trust you find this in order and that your query has been resolved in an amicable manner. However, should you wish to contact us again please do not hesitate to do so. Best Regards,
Vusumuzi Dlamini
Services Support Specialist
Vusumuzi Dlamini
Services Support Specialist
Best regards,