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Anneliese D
1 reviews | Active since May 2021
25 May 2021, 08:34
Really bad client service - Never take out a policy with them
I have cancelled my policy in January. Still the debit order goes through. I have written emails and made calls, but still it is not cancelled. Even received an email apologizing for the delay in reply on my email, but still the policy isn't cancelled. Stop the debit order and pay back my money or I will lay a complaint with the consumer board. I am fed-up with companies taking money. I wonder what they pay the people to speak positively of them on the ads.
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Replies (2)
Clientele Life's replyOfficial
25 May 2021, 09:15Dear Anneliese D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's reply25 May 2021, 09:15
Official
Dear Anneliese D,
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Siphesihle Rodolo
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
01 Jun 2021, 09:50Dear Anneliese D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers resulted in no success.
Furthermore, we confirm that your policy was cancelled as per your request and on your profile we don’t have any records whereby a cancelation request was received in the month of January 2021. We would kindly request that you forward us with proof of such request.
Should you wish to contact us again , please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers resulted in no success.
Furthermore, we confirm that your policy was cancelled as per your request and on your profile we don’t have any records whereby a cancelation request was received in the month of January 2021. We would kindly request that you forward us with proof of such request.
Should you wish to contact us again , please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
Clientele Life's reply01 Jun 2021, 09:50
Official
Dear Anneliese D,
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers resulted in no success.
Furthermore, we confirm that your policy was cancelled as per your request and on your profile we don’t have any records whereby a cancelation request was received in the month of January 2021. We would kindly request that you forward us with proof of such request.
Should you wish to contact us again , please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life
We thank you for escalating your concerns to us and allowing us the opportunity to address your complaint.
Our attempt to contact you on the contact numbers resulted in no success.
Furthermore, we confirm that your policy was cancelled as per your request and on your profile we don’t have any records whereby a cancelation request was received in the month of January 2021. We would kindly request that you forward us with proof of such request.
Should you wish to contact us again , please do not hesitate to do so.
Kind regards,
Vusumuzi Dlamini
Service Support Specialist
Clientele Life