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dikeledi C
1 reviews | Active since Feb 2016
30 Nov 2021, 17:57
Reactivation of canceled policies without the consent of the person who is responsible
I am Dikeledi Chauke and I had 2 policies with Clientele. I have been paying since 2016 and I made a claim during May 2021. I am yet to receive my money. During September 2021, I decided to cancel both policies and I sent Clientele an email to deactivate the policies. I am surprised that the company is still deducting money. I will not even advise any person to take a policy with this company. I have made attempts for my claim to be processed and I am not interested in this policies. What they are doing is ******** me of my hard earned money. They keep deducting even when the policies are canceled.
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Replies (2)
Clientele Life's replyOfficial
30 Nov 2021, 19:15Dear Dikeledi stepphinah C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply30 Nov 2021, 19:15
Official
Dear Dikeledi stepphinah C
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
01 Dec 2021, 12:14Dear Dikeledi stepphinah C,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.
Furthermore, we confirm that your policies have been cancelled and that we have escalated your claim query to the relevant department for further assistance
We however do understand your frustration and apologize for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply01 Dec 2021, 12:14
Official
Dear Dikeledi stepphinah C,
Thank you for raising your concerns and affording us the opportunity to resolve them.
We confirm that we made contact with you to provide feedback and a way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for the delay caused in processing your request.
Furthermore, we confirm that your policies have been cancelled and that we have escalated your claim query to the relevant department for further assistance
We however do understand your frustration and apologize for any inconvenience caused in this regard.
We trust you find this in order, however should you require any further assistance please feel free to contact us directly.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life