RE-IMBUR*****T OF THE FUNERAL COVER AMOUNTING TO R239.00 TO BAYABONGA NHLENGETHWA

My son, Bayabonga Nhlengethwa had a bad experience with Clientele Life. Around November 2020, he met a Consultant from Clientele Life in Carolina and they promoted the funeral cover product. He indicated to them that he is a student, so he cannot have a cover as he cannot afford the monthly installment.

The so-called consultant requested that he swipe his bank card in their devise, as they wanted to add him on their data base and he agreed. He indicated that he has been receiving promotion from Clientele and did not respond to the emails.

On the 2nd of December 2020, a debi-check amounting R 239 .00 went through on his account. He tried to reverse the amount in the bank and the CAPITEC indicated that he cannot be assisted as it is a debi-check. Clientele Life has to reverse the amount.

On the 3rd of December 2020, Bayabonga Nhlengethwa sent an email to *** fro the reversal of the debit order and the cancellation of the funeral cover and an automated response indicated that the matter be attended within two (2) working days. After two (2) weeks there was no response and a follow-up email was sent, on which an automated email was received by Bayabonga Nhlengethwa inidcating that the matter will be attended in the next 2 working days.

My concern is that the Consultant are promoting the Clientele product in a wrong as they cannot lie to student of the product and I'm disappointed to Clientele Life.

I'm therefore requesting hello-peter to assist in the matter of cancellation of the cover and the re-imbur*****t of the R 239.00 that was debited on the 2nd of December 2020