1 reviews | Active since Jun 2017
ravingmad and annoyed
<p>I have received nothing but bad service from Clientele since inception of my policy. I agreed to this plan in March 2017, It took a Hello Peter compliant to get my documents, which i only received after 4 months. Then I find out that what was dicsussed with me over the phone and what i actually get is different. I queried this and received feedback, however was told I need to pay for the call recording to be delivered to me. Now i see that their sight shows only 4 successful debits instead of 5 which clearly reflect on my bank statement. I sent an email to ********** and have not received a response to date. This is pathetic service. Please can I have assistance to sort this out or cancel the plan and pay back all my premiums.</p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for further investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Siphesihle Rodolo
Service Recovery Specialist
Dear Ms Naicker
Please note that the complaint logged was received and the contents noted regarding your Hospital Plan.
We have attempted to contact you on 25th and 26th July 2017 on the mobile number provided to discuss and address your complaint, however it resulted in no success.
Please be informed that we will send you an email with feedback regarding the concerns raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Dear Ms Naicker
Please note that the complaint logged was received and the contents noted regarding your Hospital Plan.
We have attempted to contact you on 25th and 26th July 2017 on the mobile number provided to discuss and address your complaint, however it resulted in no success.
Please be informed that we will send you an email with feedback regarding the concerns raised.
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
I have asked you to correspond via email on numerous occasions. I have very poor cellphone reception between 8:30 and 5:30, you may call after 5:30. Alt send me an email.
I have asked you to correspond via email on numerous occasions. I have very poor cellphone reception between 8:30 and 5:30, you may call after 5:30. Alt send me an email.