Racial **************, Profiling Against pensioners

My mother has a policy for her cousin with Clientele since 2015. The unfortunate happened that her cousin, my uncle passed away this week on the 20th.

My mother submitted a claim and was then later informed that they claim has been rejected for the following reason: Account was not debit on the 5th!

I asked them the following: The mandate for the debit order as per the recording is for the 5th. But my mothers account got debited on the 25th of every month. For December and January they double debited my mothers account. Was the policy cancelled after 3 failed debit attempts? No they account remains active cause they have been receiving their premiums every month. Was the policy cancelled in the pass 6 months? NO the policy was never cancelled by my mother and Clientele never cancelled the policy for or due to unpaid premiums in the past 6 months.

I now pose this question to Clientele, Why is it difficult for you to pay out a claim when you have been receiving your monthly premiums? Why are you cancelling a claim due to a discrepancy of the debit order date whereas you still receive the monthly premiums? Are you racially profiling people based on their age thinking that since they are pensioners they won't have people looking out for their best interest?

Clientele is reliant on the support of Black people, and if this is how you treat the elderly and more importantly black people. I can assure you that, I will make it my mission to expose the lack of respect, racial profiling that WE are experiencing through the service of Clientele. It will take just one # (Hashtag) with the email correspondence attached to bring to light everything. I am sure that there are more people experiencing this kind of treatment.

I await your response and phone calls with a clear directive as to why the claim is rejected and way forward before a formal complaint is laid with the Ombudsman.

Thanks