GS
GIOVANNI S
1 reviews | Active since Jan 2021
09 Sept 2023, 12:32
Quick to take, not to help
Firstly I app**** for a loan, then this company calls me and ****ms me. Then I call to cancel the policies, the. They still debit me after I canceled. Customer service is ****. My email address is *** I would like a refund asap!!°
Helpful (0)
Replies (5)0
Replies (5)
Clientele Life's replyOfficial
11 Sept 2023, 08:33Dear Giovanni S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Sept 2023, 08:33
Official
Dear Giovanni S,
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
11 Sept 2023, 10:10 Dear Giovanni S, Thank you for raising your concerns with us. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply11 Sept 2023, 10:10
Official
Dear Giovanni S, Thank you for raising your concerns with us. We have attempted to contact you on the cell phone numbers provided to discuss and address your complaint, to no success. Please be informed that we will contact you again to assist you further regarding your complaint. We trust that you find the above in order, however please feel free to contact us again should you require any further assistance. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's replyOfficial
12 Sept 2023, 09:45Dear Giovanni S, Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, however we were not able to conclude our conversation with you. Kindly note that an email regarding feedback on your complaint has been sent as well as the escalation process for your perusal. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life
At the outset, we would like to apologize for any inconvenience you may have experienced. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, however we were not able to conclude our conversation with you. Kindly note that an email regarding feedback on your complaint has been sent as well as the escalation process for your perusal. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life
Clientele Life's reply12 Sept 2023, 09:45
Official
Dear Giovanni S, Thank you for raising your concerns with us.
At the outset, we would like to apologize for any inconvenience you may have experienced. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, however we were not able to conclude our conversation with you. Kindly note that an email regarding feedback on your complaint has been sent as well as the escalation process for your perusal. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life
At the outset, we would like to apologize for any inconvenience you may have experienced. We have attempted to contact you on the cell phone number provided to discuss and address your complaint, however we were not able to conclude our conversation with you. Kindly note that an email regarding feedback on your complaint has been sent as well as the escalation process for your perusal. It is unfortunate that you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano TsoaiService Support Specialist Clientele Life
Clientele Life's replyOfficial
12 Sept 2023, 14:52 Dear Mr Giovanni S I am pleased to assist you today. Kindly be informed that we have re-looked the details of your complaint and we have escalated your complaint to our Compliance Department for further investigation. Furthermore, please note that we have put through an urgent request for your complaint to be resolved timeously and a refund will be determined by the outcome of the Compliance investigation. Your patience in this regard would be highly appreciated. We profusely apologise for the unpleasant experience that you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's reply12 Sept 2023, 14:52
Official
Dear Mr Giovanni S I am pleased to assist you today. Kindly be informed that we have re-looked the details of your complaint and we have escalated your complaint to our Compliance Department for further investigation. Furthermore, please note that we have put through an urgent request for your complaint to be resolved timeously and a refund will be determined by the outcome of the Compliance investigation. Your patience in this regard would be highly appreciated. We profusely apologise for the unpleasant experience that you have had with us. We trust you find this in order, however should you require any further assistance please feel free to contact us again. Yours sincerely, Kutlwano Tsoai Service Support Specialist Clientele Life
Clientele Life's replyOfficial
13 Sept 2023, 09:50Dear Giovanni S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Clientele Life's reply13 Sept 2023, 09:50
Official
Dear Giovanni S,
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct
Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have investigated your complaint; however we attempted to contact you to obtain more details to investigate your matter further. Please provide us with an alternative number or alternatively call the number which was sent to your cell phone via SMS. We trust you find this in order. Regards, Market Conduct