ZG
Zinhle G
1 reviews | Active since May 2020
23 May 2020, 20:51
Query not being attended to
I have logged a query since the 7th April 2020 till today my query is not resolved. I have called their call centre number of times but nothing is happening. Premiums are still being deducted monthly but no service is being received...
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
24 May 2020, 10:47Dear Zinhle G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply24 May 2020, 10:47
Official
Dear Zinhle G
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
28 May 2020, 11:05 Dear Zinhle G
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
A solution moving forward has been explained and you have confirmed that you are satisfied with the outcome.
Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
A solution moving forward has been explained and you have confirmed that you are satisfied with the outcome.
Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply28 May 2020, 11:05
Official
Dear Zinhle G
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
A solution moving forward has been explained and you have confirmed that you are satisfied with the outcome.
Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Thank you for raising your concerns and for bringing this matter to our attention. We confirm that our Market Conduct Team has investigated the contents of your complaint and Monica Ngubane has been in contact with you to provide the necessary feedback.
A solution moving forward has been explained and you have confirmed that you are satisfied with the outcome.
Should you require any further assistance please do not hesitate to contact us directly.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life