Query

I am not happy with the service i received at Clientele, my brother made me a beneficiary in 1 of his policies, I foned Clientele on Thursday 12th Jan and on Friday 13th Jan i submitted the documents via email i waited for 48hrs to my surprise when i phoned them i was told about my Bank Statement which was outstanding my question why didn't they informed me only when i phoned them i was told about that, i resend the outstanding documents again there was no confirmation from them, my brother's funeral was on the 21st Jan still no payment was done i again phoned on Monday 23rd same story about the outstanding Bank statement, Tues 24th i foned again still the same story about the Bank statement outstanding, Wed 25th i foned again the consultant gave me another email address because i told her the one i was sending my documents to i don't find any jòy she said i must send to *** she will come back to me when she receive it today (Thursday 26th Jan) i have been sending emails to this email address since this morning trying to get confirmation if the bank statement was received or not up until now(10:13) No reponse, we have debts to pay, i am heart broken and dissapointed with Clientele i will never recommend Clientele to anyone