1 reviews | Active since Feb 2017
****py service.
<p>I joined for an investment policy with one of your IFA agents who was nothing but a total *****. All the information she provided me with is a major contradiction of the information I got when talking to customer services agents. </p>
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
You raised concerns regarding the information provided to you by the Independent Field Advertiser (IFA) is a Network Opportunity which introduces prospect clients to the business and products. An IFA (Independent Field Advertiser) is therefore not a broker or financial advisor. Once referred, the potential client is required to choose the product suitable for their needs and it is therefore important to read the policy terms and conditions and ensure that an informed decision is made. We further provide our Client Services number in which we can be contacted should our clients have any questions or need of assistance in respect of the polices.
As per our discussion, we have clarified how the policy is designed.
The policy is a long-term open ended investment plan. As per the policy terms and conditions 100% of the investment amount is available for withdrawal after 85 paid premiums.
You have since confirmed that you have a better understanding on how the policy is designed and confirmed that your query has been resolved.
Thank you for providing us the opportunity to resolve your query. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist
Thank you for raising your concerns with us.
You raised concerns regarding the information provided to you by the Independent Field Advertiser (IFA) is a Network Opportunity which introduces prospect clients to the business and products. An IFA (Independent Field Advertiser) is therefore not a broker or financial advisor. Once referred, the potential client is required to choose the product suitable for their needs and it is therefore important to read the policy terms and conditions and ensure that an informed decision is made. We further provide our Client Services number in which we can be contacted should our clients have any questions or need of assistance in respect of the polices.
As per our discussion, we have clarified how the policy is designed.
The policy is a long-term open ended investment plan. As per the policy terms and conditions 100% of the investment amount is available for withdrawal after 85 paid premiums.
You have since confirmed that you have a better understanding on how the policy is designed and confirmed that your query has been resolved.
Thank you for providing us the opportunity to resolve your query. We trust you find the above in order however, should you wish to contact us again please do not hesitate to do so.
Yours sincerely,
Judith Mboweni
Service Recovery Specialist