1 reviews | Active since Apr 2017

24 Mar 2018, 09:16

PUTTING DEBIT ORDERS THROUGH ON THE ACCOUNT - WITH CAPITEC

THEY STEEL CUSTOMERS MONEY FOR THE 4 TIME THEY ARE PUTTING DEBIT ORDERS THROUGH ON THE ACCOUNT THAT IS NOT LEGAL...... IT IS STRANGE ONLY WITH CAPITEC CUSTOMERS. IS THIS AN INSIDE JOB?????? EVERY TIME IS A DR NAEDO?????? WHO IS THIS DR NAEDO????? REF CLIENTELE 180322.

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Replies (2)
Clientele Life
Clientele Life's reply26 Mar 2018, 09:14
Official

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Shanitha Hanuman

Service Support Supervisor

Clientele Life
Clientele Life's reply12 Apr 2018, 11:36
Official

Dear lorinda-snyman

Our Compliance team has attempted to contact you telephonically to confirm the outcome of the investigations conducted. Unfortunately without success.

We have since sent you an email with detailed feedback and solutions moving forward.

We trust this is all you require in this regard however, should you require further assistance please do not hesitate to contact us directly.

Yours sincerely,

Shanitha Hanuman
Supervisor
Client Services – Service Support