1 reviews | Active since Aug 2023
Putrid Customer Service and Debit Orders on incorrect dates.
I was called by Clientele Life after seeing their advert, I then got a quote and accepted. The debit date was to be for the 25th of each month. I was told I had 7 days to cancel if I wished. I sent an email 3 days after the call to cancel, as I had changed my mind about wanting the policy, I was ignored and my account was debited on the 21st of December 2023 of R442.00 without any notification, I did not receive policy documents or a policy number, nothing. I have been trying to cancel on their WhatsApp line and keep getting told that I will be contacted within 48 hours. To date, nothing. I want am immediate refund and cancelation. Their customer service is putrid and they ignore their clients requests. I would never recommend them to anyone, ever.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as promised and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
We value your input concerning the quality of our service and would appreciate it if you took the time to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life
Thank you for raising your concerns and allowing us to resolve them. We confirm that we contacted you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. We have since communicated that your policy has now been cancelled as promised and the cancellation process was explained accordingly. As discussed telephonically, we explained the refund process and you confirmed that you were satisfied with the feedback.
We value your input concerning the quality of our service and would appreciate it if you took the time to share your experience with us.
Unfortunately, you have decided to terminate our services, should you wish to continue with the policy we encourage you to urgently contact us and we will gladly welcome you back as a valued client.
We trust you find this in order, however, should you require any further assistance please feel free to contact us again. Yours sincerely, Judith Mboweni Service Support Specialist Clientele Life