PK
Precious K
1 reviews | Active since Dec 2022
11 Oct 2023, 11:02
Prosperity Funeral administrators/ Clientele life
Bathong…
I am disappointed…prosperity/clientele such con artists
Tried Claiming the past Monday. Claim details : Lloyd Pitsa [ CSE: g0zJ33,TKT:083BUp]…Firstly we had issues reaching them on the phone, as soon as we were redirected to the clientele lines, we we’re told that our policy was cancelled…by whom? When we have receipts as POP? Went to their offices , in Krugersdorp but no luck it was to let!
Managed to email and requested that our claim is to be put as high priority because the funeral is on Thursday October 12th and today is the 11th???
The funeral is tomorrow and the claim is still not processed… we are giving them until 13H00 to make payments
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Replies (3)
Clientele Life's replyOfficial
11 Oct 2023, 12:25Dear Precious K ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
Clientele Life's reply11 Oct 2023, 12:25
Official
Dear Precious K ,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely, Lindiwe Mabizela
Service Support Specialist
Clientele Life
PK
Precious K's updateReviewer Update
11 Oct 2023, 12:46Please we need the money as soon as yesterday
PK
Precious K's update11 Oct 2023, 12:46
Reviewer Update
Please we need the money as soon as yesterday
Clientele Life's replyOfficial
16 Oct 2023, 10:39Dear Precious K,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that our Claims Assessor was in contact with you regarding the claim, and confirmed all proceedings of the claim payment. Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that our Claims Assessor was in contact with you regarding the claim, and confirmed all proceedings of the claim payment. Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
Clientele Life's reply16 Oct 2023, 10:39
Official
Dear Precious K,
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that our Claims Assessor was in contact with you regarding the claim, and confirmed all proceedings of the claim payment. Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department
Thank you for raising your concerns and bringing this matter to our attention. At the outset we would like to take this opportunity to apologise for any inconvenience caused in the assessment of your claim. Please be informed that this is not the level of service we aim to provide our clients and we assure you of our best intentions. We confirm that our Claims Assessor was in contact with you regarding the claim, and confirmed all proceedings of the claim payment. Should you require any further assistance in this regard please feel free to contact us again. Kind RegardsClaims Department