MR
Mashudu R

1 reviews | Active since Sept 2013

19 Dec 2017, 11:15

PROFESSIONAL ******S,Breach of contract, *********** staff, CROOOKS,

I have never in my entire life been ****** by professionals like this ever. how on earth would i take up a cover in the middle of December and still expect the cover to start in December??? impossible!!!! i Spoke to the lady named Promise, the good part is that all calls are recorded. Explained to me that my cover will start in January, she even said i might get an sms that i will be debited 1st of January. i made a serious emphasises that i would not allow that and i dont expect such nonsense. to my surprise i got paid today and only to find out that they debited my account. i am extremely furious, the inconvenience of this incompetence behavior i cant even express it. please if anyone reads this and they are able to give me legal advise please get back to me ASAP. i am willing to spend my last money on Lawyers to resolve this. my money is short to book my flight ticket, Clientele says they will take 7 days to investigate this matter and to reverse my money or i should go to reverse it and that would affect my credit should i need it in 3 months.

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Replies (2)
Clientele Life
Clientele Life's reply19 Dec 2017, 12:10
Official

Thank you for raising your concerns with us.

Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.

Yours sincerely,

Siphesihle Rodolo

Service Recovery Specialist

Clientele Life
Clientele Life's reply22 Dec 2017, 11:28
Official

Your complaint was assigned to the Compliance Department to investigate the conduct of our sales consultant. We have attempted to contact you to provide you with the outcome of our investigation, but with no success.

Kindly contact us on *** to resolve your complaint accordingly. We sincerely apologise for any inconvenience this may have caused you.

Dalene van Rayne
Supervisor
Compliance