SD
Salome D
1 reviews | Active since May 2013
31 Aug 2015, 16:31
PREMIUMS INCREASE
Hi, I called the call centre last week, regarding my mums policy, Consultant assured me he would call my mum on that day which never happened. She received an sms stating her premiums would go up, when she initially took the policy she told the consultant she does not want the premium increase option. I tried calling today as I received an email, could not get through was on hold for about 20minutes. <br> Can someone assist my mum with this policy?
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Clientele Life's replyOfficial
01 Sept 2015, 08:55Hello Salome11,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Clientele Life's reply01 Sept 2015, 08:55
Official
Hello Salome11,
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist
Thank you for raising your concerns with us.
Your query has been escalated to the relevant department for investigation and we will be in contact shortly.
Your sincerely,
Benita Steyn
Service Recovery Specialist