NM
Naledi M
1 reviews | Active since Mar 2019
15 Jun 2021, 13:46
Premium refund for canceled funeral policy
I canceled my funeral policy in April and was told that I'd be refunded my premium however I received a deduction again in May. Till today no refund or any communication. Please refund me!
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Replies (2)
Clientele Life's replyOfficial
15 Jun 2021, 15:04Dear Naledi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply15 Jun 2021, 15:04
Official
Dear Naledi M
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further with the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
18 Jun 2021, 14:51Dear Naledi M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have contacted you and confirmed the reason why the refund was not paid at the given turnaround time. Kindly note that we have corrected the oversight identified and communicated the new turnaround time for the refund due.
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
Clientele Life's reply18 Jun 2021, 14:51
Official
Dear Naledi M, Thank you for raising your concerns and bringing this matter to our attention. We confirm that we have contacted you and confirmed the reason why the refund was not paid at the given turnaround time. Kindly note that we have corrected the oversight identified and communicated the new turnaround time for the refund due.
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist
We would like to sincerely apologize for the oversight and confirm that this is not the level of service we aim to offer our clients. We trust that this is all you require at this time, however feel free to contact us should you require any further assistance. Yours Sincerely, Siphesihle Rodolo Service Support Specialist