EL
Ed L
1 reviews | Active since Jul 2012
26 Jul 2021, 12:26
Possible contravention of POPI
The sheer volume of spam/robo calls I get from Clientele Life is on another level. This is the type of annoying (and lazy) marketing mechanisms that drive clients away. I do not wish to register on DMASA, I just want to request my personal details be removed from Clientele and the contracting telemarketers they use. As is my rights according to POPI legislation, I do not consent to them having any of my personal details. I am also hereby requesting the original proof of consent, which by law should be on record and made available on request.
Helpful (0)
Replies (3)0
Replies (3)
Clientele Life's replyOfficial
26 Jul 2021, 14:42Dear Ed L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply26 Jul 2021, 14:42
Official
Dear Ed L
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns raised.
Your query has been escalated to the relevant department for investigation.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's replyOfficial
02 Aug 2021, 15:51Dear Ed L
At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard.
We have since removed your number from our Database.
We trust you find this in order and that your query has been resolved.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard.
We have since removed your number from our Database.
We trust you find this in order and that your query has been resolved.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Clientele Life's reply02 Aug 2021, 15:51
Official
Dear Ed L
At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard.
We have since removed your number from our Database.
We trust you find this in order and that your query has been resolved.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
At the outset, we would like to take this opportunity to apologize for any inconvenience caused in this regard.
We have since removed your number from our Database.
We trust you find this in order and that your query has been resolved.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
EL
Ed L's updateReviewer Update
02 Aug 2021, 16:08Many thanks. I appreciate the calls on Friday to try and resolve this issue. I am still unclear on how my contact details were procured, but for now, I am happy to not receive any more marketing calls from Clientele Life, and I will take you at your word that my contact details have been erased on your systems. Much appreciated.
EL
Ed L's update02 Aug 2021, 16:08
Reviewer Update
Many thanks. I appreciate the calls on Friday to try and resolve this issue. I am still unclear on how my contact details were procured, but for now, I am happy to not receive any more marketing calls from Clientele Life, and I will take you at your word that my contact details have been erased on your systems. Much appreciated.