POORLY TRAINED SALES CONSULTANTS

Well then, for the past few days I have been receiving calls from Clientele Life, I informed the consultant lady who called that I would like some documentation to read and she referred me to their website, so I asked her to call me back. I was particularly interested in their Ultimate Dignity Funeral Plan after reading the T's and C's but being a cautious customer I also logged to Hello Peter to get a basic read of the kind of service I might expect to receive. Naturally, I found complaints but I also found responses some generic and others followed up (a good start) and some issues which were subsequently resolved but wondered to myself why someone would need use this platform in the first place to get something resolved. Now, I am practical and recognize that on a platform like this there are some are genuine complaints and others not quite so resulting from either a failure to read contracts or some unfortunate miscommunication as is to be expected. Needless to say, the lady consultant did call back today @1:43 and being tentative and perhaps hoping for some reassurance I said something like "Hi , I have read the brochure and am particularly interested in the Ultimate Dignity Plan but I have also logged onto Hello Peter, it seems to me you have some communication challenges, but I would like to discuss with my wife........so we can make a joint decision" SHE CUT ME OFF, never heard the last part, I mean she put the phone down mid-sentence literally just like that!!!!!! No reassurance, NO NOTHING! I probably would have taken a gamble but now I know for sure their sales consultants are not properly trained I suppose I dodged a bullet! I am now looking elsewhere.