Poor service providers

I took out an investment policy with clientele about 2months ago. Decided to call in and check how my account was doing to my surprise the account only had R519 and they were debiting R800. Decided to close shop, now the question was since you guys debited twice why is it that you have only R519, consultant explained that,usually the debits take 16working days before they could reflect into my investment account so basically I had only a single debit into that account. So we both agreed that since the money doesn't reflect I wish that the money be reversed or send back into my account. The consultant then said he would request an automatic reversal which would send back the money back to my account. 19 days later the 11th October 2021 I call again to ask why is the money not yet in, this consultant now tells a different thing to say that they ask for 48hrs so the could locate the money and send it back to me. 48 hrs later now the 13th October 2021 this time I requested for the supervisor going by the name Vernon he promised he will put for an urgent request, in 24hrs I should get my money. Today it's the 14th October 2021, 24hrs has passed I still not have received my R800. I then called again guess what "I can assure you, your money will be in today" what is even worrisome they actually acknowledge that they should pay me back an amount of R800, mind you this was supposed to be savings not some funeral policy. Clientele service is pathetic and dissapointing to say the least, I think we dealing a company that tries so hard not to pay consumers their hard earned money for their own benefits and it's pure ********ity. What is even more worrisome is the fact that I had met 4 of my peers, apparently clintele does exactly this, to frustrate its clients so they could give up in wanting back their hard earned money. It's pathetic really