Poor service & no refund

i have a investment policy with Clientele since 2011 and when I requested to withdraw some funds this year I was told that I can only get funds when I fall ill and a whole lot of stories I was not told when I took out the policy. I then decided to visit a branch in October 4th to cancel the policy and get refunded as it was not benefiting me in anyway. I completed all documentation and was told to wait for 2dyas. I contacted hem after not getting the refund and was told the consultant who assisted me captured my claim incorrectly. Up until now I have not received my refund and I cant keep taking taxis to their offices in Rustenburg as I have no money for all this travelling. Now im sitting here with no refund and poor service from Clientele after selling me a policy full of lies. please sort this out.