Poor service- no after sale service whatsoever

Item: Clientele Life
Rating: 1
Author: Dimpho T

I have requested to be called and i have also called you guys to remove a person from my funeral cover since December till today you guys are still debiting for him, he died in December before my policy could mature. I am gatvol with your service i have used your whatsapp service but noone os calling me. Poor service i want to cancel everything

Helpful (0)

Replies (2)

Clientele Life's replyOfficial

28 Feb 2022, 18:51

Dear Dimpho T,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life

Clientele Life's reply28 Feb 2022, 18:51

Official

Dear Dimpho T,

We confirm receipt of the concerns raised.

Your query has been escalated to the relevant department for investigation.

Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life

Clientele Life's replyOfficial

28 Feb 2022, 19:29

Dear Dimpho T,

We would like to pass our sincere condolences to you and your family.

We confirm that we made contact with you to provide feedback regarding the concerns raised and would like to take this opportunity to apologize for any inconvenience experienced.

We trust you find this in order, however, should you require any further assistance please feel free to contact us again.

Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life

Clientele Life's reply28 Feb 2022, 19:29

Official

Dear Dimpho T,

We would like to pass our sincere condolences to you and your family.

Yours sincerely,

Lebohang Makhakhe
Service Support Specialist
Clientele Life