HB
HANSIE B
1 reviews | Active since Jun 2010
13 May 2025, 16:45
Poor Service from Clientele Life
I am a pensioner - 80 years old and took out a LASTING DIGNITY PLAN on 01/03/1999 - My wife died recently, and I tried on various occasions to submit a claim and all you get is that a consultant will get in touch with you. This is a very poor service to relatives that is going through a tough period. Quick to sell you a policy but poor when they have to pay. Very disappointed.
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
14 May 2025, 08:29Dear Hansie B,
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's reply14 May 2025, 08:29
Official
Dear Hansie B,
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
We extend our deepest condolences to you and your family during this difficult time.
We confirm receipt of the concerns raised and apologize for any inconvenience caused.
Your query has been escalated to the relevant department for investigation, and we will be in contact to assist.
Yours sincerely,
Judith Mboweni
Service Support Specialist
Clientele Life
Clientele Life's replyOfficial
14 May 2025, 12:40Dear Hansie B,
Thank you for raising your concerns with us. We would like to express our deepest condolences to you and your family for your loss.
I hereby confirm that I have made contact with you to address the matter at hand and your claim has been escalated to our Claims Department for urgent assistance.
Furthermore, I have sent you an email with the complaint summary and next steps that will follow.
We sincerely apologize for the unpleasant service that you have received and we assured you that it is not the level of service that we strive to give to our clients. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We would like to express our deepest condolences to you and your family for your loss.
I hereby confirm that I have made contact with you to address the matter at hand and your claim has been escalated to our Claims Department for urgent assistance.
Furthermore, I have sent you an email with the complaint summary and next steps that will follow.
We sincerely apologize for the unpleasant service that you have received and we assured you that it is not the level of service that we strive to give to our clients. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Clientele Life's reply14 May 2025, 12:40
Official
Dear Hansie B,
Thank you for raising your concerns with us. We would like to express our deepest condolences to you and your family for your loss.
I hereby confirm that I have made contact with you to address the matter at hand and your claim has been escalated to our Claims Department for urgent assistance.
Furthermore, I have sent you an email with the complaint summary and next steps that will follow.
We sincerely apologize for the unpleasant service that you have received and we assured you that it is not the level of service that we strive to give to our clients. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Life
Thank you for raising your concerns with us. We would like to express our deepest condolences to you and your family for your loss.
I hereby confirm that I have made contact with you to address the matter at hand and your claim has been escalated to our Claims Department for urgent assistance.
Furthermore, I have sent you an email with the complaint summary and next steps that will follow.
We sincerely apologize for the unpleasant service that you have received and we assured you that it is not the level of service that we strive to give to our clients. We trust this is all you require in this regard, however, should you require further assistance please do not hesitate to contact us again.
Yours faithfully,
Maria Mokhuabane
Service Support Specialist
Clientele Life