1 reviews | Active since Mar 2019
poor service from Clientele consultants
i have been with clientele funeral since 2014 and i was confrontable with the premium i was paying of close to R 500,00 for the policy. i made a mistake of calling to update my policy in early 2020 and my policy went from that amount to 1550 and the funny thing is, you call them they don't respond properly. every time you call, you get a new person who you have to explain yourself again until you run out of airtime. and hope that they will call back which they don't.
to be honest, clientele is a painfull name to be associated with especially the treatment they provide to client through their consultants.
till today my problem is not resolved even after emails and calls i made to them regarding my policy.
some of us we took the policy because of the integrity( Mr. Desmond Dube and MME Lilian Dube) of the people advertising the policy, but their names are taken for granted by people providing survives to our policies.
i still see clientele as a name to trust especially of those two characters i mentioned but again a brand to avoid because of the service you get.
mme Lilian please help
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
We confirm receipt of the concerns.
Your query has been escalated to the relevant department for investigation and we will be in contact to assist you further in the matter.
Yours sincerely,
Shanitha Hanuman
Service Support Supervisor
Clientele Life
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on the 6th November and 3 times today on the mobile number provided to discuss and address your query, to no success.
Kindly note that we have sent you an email, kindly respond and provide us with an alternative number or convenient time to assist you further regarding your complaint
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Kindly note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan.
We have attempted to contact you on the 6th November and 3 times today on the mobile number provided to discuss and address your query, to no success.
Kindly note that we have sent you an email, kindly respond and provide us with an alternative number or convenient time to assist you further regarding your complaint
We trust that you find the above in order, however please feel free to contact us again should you require any further assistance.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in responding to your emails and calls, we assure you that this is not the level of service we aim to provide.
With reference to the concerns raised on the premium amount for the policy in question, it was explained that the amount increased as per an email received in May to increase the cover amount for each member on the policy.
Furthermore, we have explained that the premium and cover amount increased again in September due to the annual rate increase on the policy.
We understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life
We confirm that we made contact with you to discuss the concerns raised. Thank you for bringing your concerns to our attention.
At the outset, we would like to apologise for the delay in responding to your emails and calls, we assure you that this is not the level of service we aim to provide.
With reference to the concerns raised on the premium amount for the policy in question, it was explained that the amount increased as per an email received in May to increase the cover amount for each member on the policy.
Furthermore, we have explained that the premium and cover amount increased again in September due to the annual rate increase on the policy.
We understand your frustration and apologise for any inconvenience caused.
Should you require any further assistance, please do not hesitate to contact us.
Yours sincerely,
Lindiwe Mabizela
Service Support Specialist
Clientele Life