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Masego M
1 reviews | Active since Aug 2023
22 Apr 2024, 12:48
Poor service from clientele
My dad had clientele policies so he passed away on the 6th of April 2024, when my mom claims they said she not a beneficiary they mentioned the name we don't know, we asked for a solution they saying we should go look for that person we don't know. Again my dad had legal policy at clientele we called them and ask for help they told us they can't help us fight with their company they can't do anything so it shows my dad was paying for nothing now we have to go look for other legal companies we have to pay again while my dad was paying them now they can't help us. We have no idea now what to do from now .
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Replies (2)0
Replies (2)
Clientele Life's replyOfficial
22 Apr 2024, 15:07Dear Masego M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's reply22 Apr 2024, 15:07
Official
Dear Masego M,
At the outset, we would like to send our deepest condolences to you and your family during this difficult time.
We can confirm that your query has been escalated to the relevant department for investigation and we will be in contact to assist.
We sincerely apologize for any inconvenience caused.
Yours sincerely,
Lindiwe Mabizela
Service Support Team Leader
Clientele Life
Service Support Team Leader
Clientele Life
Clientele Life's replyOfficial
23 Apr 2024, 13:20Dear Masego M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and that feedback regarding your concerns were addressed.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and that feedback regarding your concerns were addressed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department
Clientele Life's reply23 Apr 2024, 13:20
Official
Dear Masego M,
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and that feedback regarding your concerns were addressed.
Thank you for raising your concerns and bringing this matter to our attention.
At the outset we would like to apologise for any delays you might have experienced in the assessment of your claim. This is not the level of service we aim to provide our clients and we assure you of our best intentions.
We confirm that our Life Claims Complaint consultant (Nadia Gough) was in contact with you regarding this claim and that feedback regarding your concerns were addressed.
Should you require any further assistance in this regard please feel free to contact us again.
Kind Regards
Claims Department