Poor service false advertising

Dear Murcia,
  

Please note that the complaint lodged was received and the contents noted regarding the concerns raised on your Clientele Funeral Dignity Plan. 

 

We have attempted to contact you on the cell phone number provided to discuss and address your complaint, but we have had no success. 

 

Please be informed that we will contact you again to assist you further regarding your complaint. 

 

We trust that you find the above in order, however, please feel free to contact us again should you require any further assistance. 

 

Yours sincerely, 

 

Judith Mboweni 

Service Support Specialist 
Clientele Life

Dear  Murcia,
 

Thank you for raising your concerns and affording us the opportunity to resolve them. 

 

We confirm that we made contact with you to provide feedback and the way forward regarding the concerns raised. We can assure you that this is not the level of service we aim to provide and apologize for any inconvenience this may have caused you. 

 

Furthermore, we would like to thank you for entrusting us with your policy and the feedback provided to us, we highly appreciate it and we assure you that it has been escalated to the relevant management team. 

We trust you find this in order, however, should you require any further assistance please feel free to contact us again. 

Yours sincerely, 

 

Judith Mboweni 

Service Support Specialist 

Clientele Life