Poor service & false advertising

<p>A hospitalization claim was submitted on 21 November. Supporting documents were requested and sent. Upon following up we were told the documents weren't received but we had received an automated response with a reference AR 123615. After being passed from pillar to post and hours on end on the phone which often ended with the call being dropped; the claim still hasn't been paid neither have we heard anything from Clientele. We are very disappointed in the service or lack of as the company claims to pride itself in swift and efficient service. This has proven to be nothing but lip service and we certainly will be not be recommending Clientele to anyone going forward.</p>